Terms and Conditions

Last updated: January 2026

These Terms & Conditions ("Terms") govern the provision of complementary and holistic therapy services by RelaxBeyond.

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By booking, purchasing, or receiving any service from RelaxBeyond, you confirm that you have read, understood, and agree to be bound by these Terms.

 

1. Definitions

• RelaxBeyond / we / us refers to Caroline Bauch, trading as RelaxBeyond, operating as a sole trader in England & Wales.

• Therapist refers to Caroline Bauch.

• Client / you refers to the individual receiving therapy services, or the parent/legal guardian acting on behalf of a minor.

• Services refers to all complementary, holistic, wellbeing, stress management, mindfulness, Vitametik and related sessions provided by RelaxBeyond, whether in person or online.

• Treatment Plan / Package refers to a pre-agreed series of sessions purchased together.

 

2. Nature of Services & Medical Disclaimer

2.1 RelaxBeyond provides holistic and complementary wellbeing therapies intended to support relaxation, stress management, and general wellbeing only.

2.2 The Services are not medical treatments, are not a substitute for medical advice, diagnosis, or treatment, and must not be used as such.

2.3 The Therapist does not diagnose medical conditions, prescribe medication, or provide medical interventions. Where appropriate, the Therapist may recommend that you seek advice from a GP or other qualified medical professional. Responsibility for acting on such recommendations rests entirely with you.

2.4 No guarantees are made regarding outcomes or results from any Service.

 

3. Client Responsibilities & Medical Fitness

3.1 You confirm that you are medically fit to receive complementary therapy services, or that you have sought appropriate medical advice where required.

3.2 You agree to provide accurate, complete, and up-to-date medical and personal information prior to and during the course of Services, including notifying the Therapist of any changes in health, medication, or medical circumstances.

3.3 Failure to disclose relevant medical information may result in refusal or termination of Services, and RelaxBeyond accepts no liability for consequences arising from non-disclosure.

 

4. Right to Refuse or Terminate Services

4.1 RelaxBeyond reserves the right, at its reasonable discretion, to refuse, suspend, or terminate Services:

• where a medical condition presents a risk to the Client or Therapist;

• where Services are deemed inappropriate;

• where abusive, threatening, violent, or sexual behaviour occurs;

• where boundaries are breached.

4.2 In such circumstances, no refund will be due for the session in progress. Future sessions may be cancelled or rescheduled at the Therapist’s discretion.

 

5. Children & Minors

5.1 Services may be provided to minors from 3 days old only with the written consent of a parent or legal guardian.

5.2 The parent or legal guardian confirms they have full legal authority to consent to treatment on behalf of the child.

5.3 A parent or legal guardian must be present for the duration of any session involving a minor.

5.4 RelaxBeyond reserves the right to refuse or discontinue Services for minors at its sole discretion.

 

6. Online Sessions & Recordings

6.1 Some Services may be delivered online or include recorded content.

6.2 You are responsible for ensuring a suitable, private environment and reliable internet connection.

6.3 RelaxBeyond is not responsible for technical issues beyond its reasonable control.

6.4 Recordings and materials provided remain the intellectual property of RelaxBeyond and must not be shared, recorded, reproduced, or distributed without prior written consent.

 

7. Booking & Payment

7.1 All sessions must be pre-booked.

7.2 Full payment is required at least 48 hours prior to the scheduled appointment unless otherwise agreed in writing.

7.3 Payments are accepted via bank transfer. Cash payments are accepted only by prior agreement.

7.4 Treatment Plans must be paid in full or via an agreed monthly payment plan prior to commencement.

7.5 Sessions are non-transferable and may not be shared with another person.

7.6 Treatment Plans and Packages must be used within 15 months of the date of purchase unless otherwise agreed in writing. Any unused sessions after this period will expire and are non-refundable.

 

8. Cancellations, Rescheduling & Refunds

8.1 Appointments may be rescheduled or cancelled with a minimum of 24 hours’ notice.

8.2 Where sufficient notice is given, payments will be credited or rescheduled.

8.3 Cancellations with less than 24 hours’ notice, or failure to attend, will result in loss of the session fee.

8.4 Treatment Plans may be partially refunded only where continuation becomes impossible due to exceptional circumstances (e.g. long-term illness), at the Therapist’s reasonable discretion. Any sessions already used will be deducted.

8.5 Cooling-off period: Where Services are booked online, by telephone, or by email, you have a legal right to cancel within 14 days of booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.6 If you request that Services begin within this 14-day cooling-off period, you acknowledge and agree that once the Services have started, you will lose your right to cancel and receive a refund for those Services already provided.

8.7 For Treatment Plans or Packages, where the cooling-off period applies and no sessions have taken place, a full refund may be provided. Where one or more sessions have taken place within the cooling-off period, a proportionate deduction will be made for Services already delivered.

8.8 For online content or recordings, the right to cancel is lost once the content has been accessed or downloaded.

8.9 Nothing in these Terms affects your statutory rights under UK consumer law.

 

9. Therapist Cancellations

9.1 If the Therapist is unable to provide Services due to illness or unforeseen circumstances, you will be notified as soon as possible and offered rescheduling.

 

10. Confidentiality & Data Protection

10.1 All personal and medical information is treated as confidential.

10.2 RelaxBeyond acts as a data controller and processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

10.3 Information will only be shared where legally required, in medical emergencies, or with your explicit consent.

10.4 Further details are available in the RelaxBeyond Privacy Policy.

 

11. Limitation of Liability

11.1 RelaxBeyond shall not be liable for indirect, incidental, or consequential loss.

11.2 Liability is limited to the maximum extent permitted by law.

11.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.

 

12. Force Majeure

RelaxBeyond shall not be liable for failure or delay in providing Services due to events beyond reasonable control, including illness, extreme weather, or government restrictions.

 

13. Complaints

Any complaints should be submitted in writing. RelaxBeyond aims to respond within 14 days.

 

14. Changes to These Terms

RelaxBeyond reserves the right to update these Terms at any time. The version in force at the time of booking will apply.

 

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.